How we verify hospitals
The checks we do before we mark a hospital as verified.
A "Verified" badge means we checked the listed facts on the date shown. It is not a guarantee of results.
What we check
| Check | How we check | Pass rule |
|---|---|---|
| Legal existence | Indian company or trust registration | Name and number match |
| NABH accreditation | The NABH online register | Certificate number and dates match |
| JCI accreditation | The JCI directory of accredited organisations | Listed and current |
| International desk | Email and phone test, then a video call | Replies within 2 working days, named contact |
| Specialties | Hospital website, doctor list and a call to the desk | At least one named consultant |
| Prices | A package tariff or a sample quote | At least one price for each listed condition |
| Data handling | A signed data transfer agreement | Signed and on file |
| News check | A search for regulator action | No open regulator action |
Rules
- A fact that we cannot check shows as "not yet checked".
- We check each hospital again every 12 months. The badge goes away when the check expires.
- If a hospital does not answer 3 enquiries in 30 days, we review it. After 6, we suspend it.
- We send any patient complaint about a hospital to a founder within 48 hours.
- We remove a hospital for false claims, upheld complaints or lost accreditation.